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Legal & Policies – SWL Keepsakes™
Last updated: 8th August 2025
1. Introduction
This website is operated by SWL Keepsakes™. By accessing or using this website, you agree to comply with and be bound by the terms and policies set out below.
Our keepsakes are deeply personal and are often made using inclusions such as ashes, hair, breastmilk, or fabric from clothing. By placing an order, you acknowledge the bespoke nature of our work and the care involved in creating each individual piece.
2. Copyright & Intellectual Property Notice
All designs, photographs, product descriptions, branding, and written content on this site are the intellectual property of SWL Keepsakes™, unless otherwise credited.
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Unauthorised use, reproduction, distribution, or modification of any content on this site is strictly prohibited.
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All rights are reserved under the Copyright, Designs and Patents Act 1988 (UK) and relevant international copyright treaties.
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The SWL Keepsakes™ name and logo are used as trade identifiers and may not be used in connection with any product or service without prior written consent.
We actively monitor for infringement. Any unauthorised use will result in legal action.
3. Terms & Conditions
3.1 Ordering & Payment
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Orders are accepted via the official SWL Keepsakes™ website only.
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Full payment is required at the time of ordering.
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All prices are listed in GBP and include UK VAT where applicable.
3.2 Custom & Bespoke Orders
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Due to the personalised nature of our products, once production has begun, orders cannot be cancelled or refunded.
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It is your responsibility to ensure all personalisation details, spellings, and inclusion samples are correct and supplied within the stated timeframe.
3.3 Shipping
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Shipping times provided are estimates only and do not form part of the contract.
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We are not liable for delays caused by postal services, customs, or other circumstances beyond our control.
3.4 Returns & Refunds
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Due to the custom nature of keepsakes and the handling of personal inclusions, returns are not accepted unless the product is faulty.
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Faults must be reported in writing within 7 days of receipt, with photographic evidence.
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If a return is authorised, items must be returned in original condition.
3.5 Prohibited Uses
You may not use this site:
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For unlawful purposes.
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To infringe on intellectual property rights.
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To submit false, misleading, or harmful content.
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To attempt to interfere with site functionality or security.
4. Privacy Policy & Cookies
4.1 Data Collection
We collect personal data necessary to process and fulfil orders, including:
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Name, address, email, phone number.
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Payment details (processed securely by third-party payment providers — we do not store full card details).
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Inclusion sample details for custom products.
4.2 Data Use
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Your data is used solely for processing orders, customer service, and legal record-keeping.
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We will not sell or rent your data to third parties.
4.3 Data Storage & Security
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Data is stored securely on password-protected systems.
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Only authorised personnel have access to personal data.
4.4 Cookies
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This site uses cookies to improve functionality and analyse traffic.
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By continuing to browse, you consent to the use of cookies as outlined in this policy.
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You can disable cookies in your browser settings, though some site features may not function correctly.
4.5 GDPR Rights
If you are located in the UK or EU, you have the right to:
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Access, correct, or request deletion of your personal data.
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Withdraw consent to data processing (subject to legal obligations).
Contact support@stuffedwithlove.co.uk to exercise your rights.
5. Shipping & Returns Policy
5.1 Processing Times
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Production time for custom keepsakes varies depending on order complexity and inclusion type. Estimated timeframes will be provided at the point of order.
5.2 Shipping Methods
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All orders are shipped via tracked, insured services.
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Customers are responsible for providing accurate delivery information.
5.3 International Orders
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Buyers are responsible for customs duties, taxes, or import restrictions in their country.
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We are not liable for items delayed or seized by customs.
5.4 Returns
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Due to the bespoke nature of keepsakes, returns are only accepted if an item is faulty on arrival.
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Any authorised return must be sent via tracked post within 7 days of return approval.
6. Age Disclaimer
While the majority of our products are suitable for all ages, certain memorials may contain sensitive themes. Customers should be aware of the nature of keepsake items before purchasing.
7. Contact Information
SWL Keepsakes™
Unit 39 - 40
Queen Street
Scarborough
YO11 1HQ
Email: support@stuffedwithlove.co.uk
Website: swlkeepsakes.co.uk | swlkeepsakes.com
The postal address shown on this site is for legal correspondence only.
The address for sending inclusion samples is different and will be provided only once an order has been confirmed.
Any unapproved deliveries to the legal address will be refused and returned to sender at their cost.