Aftercare Advice
Below you will find as much information as we can possibly provide to help preserve your finished piece in perfect condition, for as long as possible!
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If you have any further questions that have not been answered here, please don't hesitate to get in touch and we will try our best to help you.
Resin aftercare advice
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Remove your jewellery when submerging in water; including washing hands, showering, washing dishes, bathing and particularly swimming.
(Our items are splash proof, but prolonged exposure to particularly warm water, or chemicals found in soaps and swimming pools may damage both the resin and tarnish the sterling silver element of your jewellery. Chlorine in particular will tarnish silver beyond repair)
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Do not store your jewellery in direct sunlight (ie - on a windowsill or shelf exposed to direct sunlight)
This can potentially discolour the resin, or soften it.
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If you are a smoker, we recommend not wearing your jewellery on the hand you usually smoke with, or storing your jewellery in a room where you regularly smoke.
Nicotine smoke will yellow the resin. This may be cleaned with 100% alcohol cleaner; but it is not always fully affective. This doesn't aways happen; however it is a potential discolouration risk and for best results, we would recommend our advice is followed. ​
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Don't expose your piece to any harsh chemicals; including perfumes, cleaning products, chlorine or similar.
Chemicals will cause the resin to soften, to yellow or darken and damage it beyond salvaging. Your piece must be removed whilst you are using any chemicals that may come into contact with your jewellery, and take care not to spray perfume in the area where your item may sit. ​
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Remove your jewellery when sleeping
To avoid tarnishing, discolouration or softening of the resin we recommend removing all jewellery when sleeping.
Additional information
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Tarnishing - in some instances, you may find your sterling silver piece begins to tarnish over time. A chemical reaction to the salts in your skin can cause this, or exposure to any elements mentioned above.
You can clear most tarnishing with a silver polishing cloth. This can be purchased inexpensively from ebay or Amazon to take continual care of your jewellery, if required. (I accidentally wore a sterling silver ring when I went swimming and it tarnished completely black - I was able to save it with a good rub over with one of these cloths!)
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Plated jewellery - plating is a thin layer of rose gold or yellow gold over a sterling silver band. Over time, this plating will wear back to the original sterling silver finish.
Refunds or replacements are not available where the plating has worn. Some of our items are available in gold filled or 9ct/14ct white, yellow or rose gold. We can provide a quote on request; but listings will be updated in due course to purchase through individually on those where this is an available option.
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Repairs
We offer an 8 week free repair period should your piece become damaged and we are satisfied all care instructions have been fully followed. If a repair is required outside this period, or a repair is required not covered by this guarantee then a small charge of £15 plus postage will incur for any repair work, or £30 - £60 plus postage for a replacement piece, if required (the price will depend on the original item ordered). Please contact us to discuss if you feel a repair might be needed. ​
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Remaining preserved milk - we will keep this for up to a year.
Every vial of milk we preserve is individually stored in a named and dated mylar bag, and we store these by month so can locate your sachet if required for any future pieces. We often have enough for a further 5 or so pieces, and we keep hold of this for a year from the date your original finished item is sent to you. On the last month, we will send you an email to let you know that your milk is set to be discarded the following month after the year has passed, so you have the opportunity to purchase any final pieces should you wish to do so. ​
Contact
If you have any further questions that aren't answered here or in our FAQS, please get in touch and we will do our best to help.