Frequently Asked Questions

When your order has been placed, an email will be automatically sent to confirm your order. Included, is all the information you may require regarding the next steps and the address where we require you to send your inclusions if you don't require a kit. If you don't receive this email, please check your junk/spam folders and add us to your safe senders list to make sure you receive all further communications. Memorial Inclusions If your order requires ashes collecting, we will send a small, secure mylar bag with label with your details clearly written. A form is included to include any necessary details with full posting instructions and let us know any important details. For all other memorial inclusions; including hair, pet fur, horse mane, whiskers or other inclusions of a similar nature - these can be sent to us directly. The address details can be found in your confirmation email (please note, the posting address is not the address that can be found on the website. Please contact us to obtain this address if you cannot find the address) Breastmilk If you have ordered a breastmilk item we will send a 5ml vial to collect 5ml of your supply. The vial is clearly marked with your name, order number and any additional details (such as if a ring sizer is required). A flyer is also included detailing how to safely and securely return your milk to us, along with a short form to fill out to detail any necessary details. Please read through this information carefuly before returning your breastmilk to us. The flyer also notes how to safely send us hair and umbilical cord, if inlcluding .

This varies depending on the items ordered. Any resin items - including breastmilk, will be completed within 4 to 8 weeks from the date we receive your inclusions or breastmilk vial (not the date the order was placed). If there is a significant delay with you sending us your inclusions, this will inevitably delay your turnaround time and this will always begin from the date we receive your items. This turnaround time may increase by up to 3 weeks during particularly busy periods such as Christmas (Christmas orders begin coming in as early as September, and our order books tend to close for guaranteed Christmas delivery on the 31st October). For clothing items, your turnaround time will be 2 to 4 months from the date we receive your clothing. If you have ordered an item with engraving, your wait time my increase by a further two weeks. This also applies for custom created pieces.

In short, we cannot provide specific updates. Your order will be complete within 4 to 8 weeks or 2 to 4 months from the date you sent your items to us and we received them. The only further update that will be provided from there is when we send tracking and confirmation of completion (or to confirm I'll be starting your order in the next 2 weeks); this is namely due to the fact that your item is usually ready within a few days of us starting it, so there simply isn't an update to give before this. If you have emailed for an update and the email hasn't been answered, please don't be offended but it is very likely either I haven't seen your email or message, or I haven't time to reply/provide an update I don't yet have to give. I will politely ask that multiple emails aren't sent; including across all my socials if you haven't received an initial reply as this takes time away from more urgent queries, and there is only myself available to answer and respond to all emails and complete all admin duties alongside completing orders.

When your milk arrives, as advised I will send a confirmation email to confirm your milk has arrived safely and to advise that your 4 to 8 week turnaround period has begun. Although your tracking may show that this arrived with us on one date, you may receive this email several days later. The emails are sent every few days when your milk is added into our system. We don't send these daily, so there may be up to a 7 day delay between your milk arriving and your receipt of this email. Don't worry though - this doesn't mean you've been put any further to the 'back of the line' sort of thing, as no emails will have been sent during this time - so all milks that arrived during this period will all be added, preserved and processed together. We process milk in batches of 20 one or two times a week. Milk is frozen as soon as it arrives so it remains fresh, even if we haven't yet opened the parcels and added them into the system.

From the moment you place your order, you will begin receiving emails from myself sent from 'support@stuffedwithlove.co.uk'. I recommend adding this to your safe senders list to ensure all communications are received without issue. Below I have detailed what emails you can expect to receive from me and the updates you will be sent. 1. The first email, as mentioned will be a confirmation of your order email. This will contain all the relevant information pertaining to your order, turnaround times, where to send your inclusions and what happens next. 2. When your inclusions arrive with us I will email to confirm that they have arrived safely, and I will confirm that your turnaround date has begun (this will only begin on the date you receive this email; not the date your order was placed. I keep track of the dates for every order that these emails are sent so I can accurately keep track and advise where necessary). 3. When your order is complete, the final email you will receive is confirmation that your order is complete and your tracking number. Please note, your tracking number may be added up to a week in advance before we physically post your order. These are all the emails you'll receive throughout the ordering process. If you have ordered a breastmilk item, then we will hold your preserved milk for several years from the date your order was complete and sent to you. When your final month of your first year approaches, I will send a final email reminding you that your milk is in storage if you wish to order any further items from myself.

Our standard turnaround time is approximately 4 to 8 weeks from the date we receive your confirmation. While we strive to meet this timeframe, there are occasions when it may extend to 9 or even 10 weeks due to unforeseen circumstances. We appreciate your understanding and patience if your order takes a bit longer. We are a small, dedicated team working around school hours and other commitments. Factors such as car trouble, illness, school holidays, supplier delays, and the complexity of custom designs can impact our turnaround time. If your order exceeds 8 weeks, feel free to email us for an update. However, please note that we do not tolerate abusive or rude messages. Thank you for your understanding and support as we work to create your cherished keepsakes.