The ORdering process

1. Place your order online

Order directly from my website. Make sure your shipping address is correct for both your kit and your finished keepsake. I’m always available to answer questions before or after you order - just reach out via chat, email, Whatsapp, Facebook, or Instagram.

2. Receive your kit & confirmation

You’ll receive an email with full instructions and my address for sending inclusions. For breastmilk and ashes, I’ll send a labelled kit straight to you. For hair, fur, or clothing, details are included in your confirmation. These can be selected at checkout.

3. Sending your inclusions

Ashes: You’ll receive a labelled bag - just send a small scoop (1/4 tsp) per order, unless I advise otherwise. Use the same bag to send it back for safe transit.
Breastmilk: Only a small amount is needed (5ml), no matter how many items you order. I’ll send a vial for collection, plus full instructions. You can send fresh or frozen milk, or even colostrum. (We keep preserved milk for several years for future orders - no need to send more.)
Clothing: You only need to send the amount specified on your product page (ask if unsure!). Always include your name, order number, and return address both inside and clearly written on the outside of the parcel.
Hair & Fur: Send a small lock inside some tissue, placed within card or paper for protection (no sellotape please - it’s a nightmare to remove). Pop it in an envelope, and include your name and order number.

4. Returning your inclusions

When your kit arrives, follow the included instructions and post everything back to me. If you have any questions about posting (parcel size, best service, etc.), just ask — I’d rather answer a question than you face additional charges after sending.

5. Completion & turnaround

Once I receive your inclusions, your turnaround time starts. You’ll get an email when everything arrives safely. Any unused clothes, ashes, hair or fur will be returned. (Used/trimmed clothing isn’t returned, but preserved breastmilk is kept on file forseveral years.)

Quick FAQ Highlights

Always use the provided kit for ashes and milk unless sending ashes direct.
Label your parcel with your name, order number, and return address, inside and out for clothing.
Never send more than requested. If in doubt, just ask.
Unused inclusions are returned (except trimmed clothing, which isn’t).
We keep preserved milk on file for future orders for several years.

Find more answers to commonly asked questions here.